Monday, August 2, 2021

ui gripe blog / hall of shame: Mass General Brigham Patient Surveys Online

 So my health care provider asked me to do a patient information survey, and offered this URL if I preferred to take it online:

That's quite a lot to type! Plus, if you eschew the https:// and make a typo in the first part of the URL - you get taken to a 404 page. But then correcting the typo in that ~30 character URL section doesn't fix anything, because you're stuck in "http" land, not https...


A. that is a horrible URL to expect a human to type

B. 404 pages should be smart enough to try to bounce people to https.

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